TAF PUBLISHING

Efforts to improve maternal and child health from year to year remain a concern worldwide, including efforts to provide quality services and care. One form of service quality is by Providing patient satisfaction, patient satisfaction occurs when the service provider exceeds expectations, thereby providing an important experience during treatment. The purpose of this study was to measure maternal satisfaction when receiving postpartum care in the independent practice of Banjarbaru City Midwives. The method used is descriptive with a Cross-Sectional approach to measuring attitudes, opinions and perceptions of maternal satisfaction in five dimensions such as physical evidence, reliability, responsiveness, assurance and empathy. The sample used Accidental Sampling, namely postpartum mothers who received treatment at PMB from April to June. The results of the study on maternal satisfaction in receiving postpartum care in the independent practice of Banjarbaru City Midwives based on the characteristics of age, parity, number of ANC visits, and most recent education were in the non-risk category, based on five dimensions of satisfaction, namely: 1) physical evidence of the mother being very satisfied 88%, Mother's reliability stated that she was very satisfied 90%, 3) Mother's responsiveness stated that she was very satisfied 88%, 4) Mother's assurance stated that she was very satisfied 88%, and 5) Mother's empathy stated that she was very satisfied 94%. However, there are respondents' expectations in each dimension, especially in the provider of land that is not wide enough, the tidiness of the officers, the lack of postpartum care counseling, there is no guarantee of wrong actions and written statements of maintaining patient confidentiality. It is hoped that midwives will continue to improve the quality of services, adequate facilities, mother-centered care, as well as sincere attention, sensitive to patient desires so that the desired satisfaction is created.